HORECA-
The foodservice industry sector is known as HORECA (Hotel-Restaurant-Café). For instance, catering, bars, coffee shops, café, restaurants, fast food, and other related industries.
A significant development in the transport facilities, innovations, and inventions in the field of communication, industrialization, urbanization, and further emergence of tourism as an industry paved the way for the development of hotels and motels on an organized basis.
HORECA sector is based on the principle ‘the customer is always right’. This principle is the significance of management practices in the hospitality industry. The services are planned, organized, controlled, and evaluated regularly for providing satisfactory quality services to the customers.
Modern sophisticated domestic facilities like fridge, cold drinks, luxurious beds, health club, swimming pool, shopping arcade, etc have changed the traditional concept of HORECA (Hospitality industry).
Definitions-
A building or institution providing lodging, meals, and services for the people- Webstar
A house wherein travelers stay- The Concise Oxford Dictionary
HORECA is a part of the service industry that provides services and facilities such as accommodation, food, and beverage, entertainment, etc. Hospitality today not only provides the basic needs of the guest like food and shelter but provide more than that like personalized services. People on a journey away from home feel comfortable with the services and goods offered on a commercial basis in HORECA. Different skill sets are required for the HORECA sector as accommodation, food, and beverage, meeting and events, entertainment and recreation, tourism services.
Characteristics of HORECA (Hospitality Industry)
Intangible Service
Perishable Service
Inseparable Service
The basic aim of a hotel is to provide accommodation whereas the basic aim of a restaurant is to provide food and drink, but many restaurants offer takeaway or delivery services as well.
The Restaurant industry, on the other hand, covers fine dining specialty restaurants, fast food outlets, canteens, and food courts. Fine dining and specialty restaurants offer a wide variety of international cuisines.
Hotels basically provide accommodation.
Restaurants provide food and drink.
Hotels can contain restaurants.
A restaurant can be part of a hotel.
Hotels vary according to size, amenities, and price.
Café serves coffee and tea in addition to light refreshments as snacks and baking goods. Meanwhile, a café serves different types of coffee. Cafe ambiance is a casual eating place. Therefore, in Cafe self-service is common. A cafe displays menu rates on the wall.
Conclusion
HORECA (Hospitality Industry) is intangible because it includes communication between employees and guests. Communication is important in the hospitality industry. HORECA (Hospitality Industry) is a perishable service and simultaneity service. If the lodging property we stay the first time and the service is good but the next time the service has become bad which means the first experience we cannot experience again. Therefore, in the hospitality industry, the service has to be constant and maintain. Not only that, but inseparable service and variability service in the hospitality industry is also that the services provided cannot be separated. Lastly, the variability service is to standardize and to constant the service that in a lodging property. So the customer satisfaction and their experience are more important for continuous development in HORECA (Hospitality Industry).
